Hello my horsey friends!
Thank you for perusing my shop - I hope you find exactly what you have been looking for! I design my clothing with the "cool" equestrian in mind - never stuffy or pretentious; my designs are perfect for the barn (prepare to be the envy of your friends) and are totally not embarrassing to wear anywhere you need to go AFTER the barn.
Payment is accepted through Etsy direct checkout and Paypal.
FREE DOMESTIC SHIPPING!
Orders are shipped within 1-3 business days. Generally once shipped, your package will arrive within 2-7 business days. A shipment notification will be sent via email with a link for tracking.
Domestic shipping upgrades are available to USPS Priority (2-3 Days) and USPS Express (1-2 Days). If a shipping upgrade is selected, we will do our best to ship your item within 1 business day but this is not always possible and it may still take up to 3 business days for processing, depending on when the order is placed and our current order volume. If you need your item by a certain day please include a note in the text box at checkout and we will do our best to accommodate. Please note that USPS Priority Mail timeframes and estimated delivery days are not guaranteed by the Postal Service. USPS Express delivery timeframes are guaranteed.
We ship to all countries! International shipping cost varies but we discount the rates since we offer free domestic shipping to our U.S. customers. International shipping via USPS First Class Mail starts from $8.50 depending on the destination country and the total package weight. Delivery time is generally between 2-6 weeks, though can sometimes take longer due to the customs process in the destination country. Once the package leaves the U.S. we do not have access to any tracking information and recommend contacting your local post office or customs department for more information. We are not responsible for any customs delays. Buyer is responsible for any customs duties and taxes due upon receipt that are imposed by the destination country.
Upgrades to USPS International Priority Mail are available at an additional cost for a delivery time of 6-10 days. Tracking is available with this shipping method for some, but not all countries.
RESOLVING MAILING PROBLEMS (APPLIES WITHIN THE U.S. ONLY)
Although it is very rare, sometimes things happen after we mail your item to you. If more than 10 business days have passed since your item was shipped and the tracking information still does not show "Delivered", please contact us.
If the tracking system shows that the item never made it to the destination post office, we will offer you a full refund and if you ever do receive the item you can keep it.
If the tracking system shows that the item made it to the destination post office but not to your address, we suggest that you give your post office a call. Oftentimes the package is there waiting for you.
We do not offer refunds for a package that shows "Delivered" in the tracking system.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Need to return or exchange your item? Here is what to do.
1. Refunds and exchanges are accepted on all unused goods with the exception of custom orders within 14 days of receipt and must be mailed back within 30 days of receipt.
2. Contact us before mailing the item back so we know it's coming. Be sure to include either your original invoice or a slip of paper with your name and address inside the package. If someone else purchased the item for you, please include their name inside the package.
3. You are responsible for the cost of return shipping back to Equestrian Creations, but if you are exchanging for another item, the cost of shipping the new item to you is on us. It is recommended that you use a shipping service that offers a tracking number and insurance such as USPS Priority Mail or FedEx, etc.
Mail your returns and exchanges to:
6769 Guadalupe Trl NW
Los Ranchos, NM 87107
4. Once received, we will check out the returned item to be sure it is in resalable condition and upon approval, a refund of the purchase price (less original shipping cost) will be applied. We can only refund the purchase price to the original payment method used.
Due to their one-of-a-kind, made-just-for-you nature, returns are not accepted on custom orders. Please use the available size guides and ask any sizing questions you may have before purchasing the item. We are happy to provide a size recommendation based upon any body measurements that are given. If, within 14 days of receipt, you discover a product defect on a custom order, then an exchange will be allowed for another item or equal or greater value.
HOLIDAY RETURN POLICY
For all items purchased between 11/01/17 to 12/23/17, returns and exchanges will be accepted up until 1/16/18. All other provisions of the regular return policy will apply to holiday purchases with the exception of the extension of time to make the return. Any items purchased before 11/01/17 and after 12/23/17 will have the regular return policy apply.
We take all kinds of custom orders, and they need not be horse-related. We have designed and printed apparel for businesses, schools, religious groups, birthday parties, sports teams, and other events. Contact us at email@example.com with your questions and ideas.
DONATIONS AND SPONSORSHIP
Equestrian Creations has proudly supported horse rescues, high school and college riding teams, 4-H clubs, and local horse clubs. Feel free to contact us about your event by reaching out via email to firstname.lastname@example.org. Although we can't accomodate every request, we try to give back to the equestrian community as often as possible.